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| | | | | Terms & Conditions | | | | | | Security Policy | | | lenehans.ie understands that you may have concerns about security on the Internet. Our site uses the Clikpay payment system from EuroConex, which uses a secure server that implements secure socket layer (SSL) technology in their on-line ordering process to protect your payment card information.
Every transaction they process is also checked by their fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your credit card by someone else to purchase goods from us via the Clikpa y server, we will refund to you any money received by us as a result but only if you have notified your payment card issuer and us (either by telephoning EuroConex or by contacting us on line through the Contact Us page) as soon as you became aware of the unauthorised use of your card. | | | | | | Delivery Policy | | | The delivery charges for all Diytools Online purchases are as follows:
€10.95 for orders of up to €200.00 and free for orders of €200.00 upwards.
Delivery includes post and packing and is for goods supplied within the Republic of Ireland. Outside Ireland, please phone +353 1 8730 466 and enquire.
We normally expect your order to be delivered within 3 working days, for example an order placed on Monday should arrive on Wednesday and an order placed on Friday should arrive on Tuesday.
The exceptions to this are as follows:
Greenhouses and Steel Sheds - Please allow up to 28 days delivery.
A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and diytools.ie will no longer be liable for their loss or destruction. | | | | | | Returns Policy | | | In order to return goods please contact us at help@lenehans.ie or telephone our helpline on 01 873 0466, quoting your order number.
We are happy to accept any product return as long as it is in its original condition and packaging and is re-saleable. Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund we will instruct euroconex to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected. | | | | General | | The company reserves the right to decline any Order. | | |
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