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To return a product, email [email protected]. Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason. Items may be returned anytime up to 28 days from date of purchase. 

Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you.

Items should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase. Items cut to size are unsaleable and are therefore not applicable for return.

Hygenic products 

We are unable to accept the return of hygenic products unless the manufacturers seal is still intact.  This applies to products including Toilet seats, face masks and visors. 

Bespoke & cut to size products

We are unable to accept the return of products that have been cut. This includes but not limited to profiles, timber, bath and tile seals, carpet runner and hose. 

These terms do not affect your statutory rights.
Please note: only customers that are logged in will be able to post questions
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